Canada Post be maintained as a universal public service for
all Canadians and conduct its operations on a self-sustaining financial basis
while ensuring that profits generated are reinvested within the Corporation.
Canada Post prioritize and concentrate efforts in protecting
its core mandate to provide high-quality, affordable letter and parcel delivery
services to all Canadians in an innovative manner befitting the 21st century.
The Minister of Public Services and Procurement consider
broadening the mandate of Canada Post to include delivering critical digital
communications infrastructure to rural Canadians.
The Canadian Postal Service Charter be reviewed by the
Minister of Public Service and Procurement to ensure that it is relevant for
the 21st century and onwards.
The review of the Canadian Postal Service Charter by
the Minister of Public Services and Procurement include a Gender-based analysis
The Minister of Public Services and Procurement investigate
options for greater oversight of Canada Post, to ensure transparency,
accountability and good governance through the establishment of a regulator.
Canada Post examine better synergy with Purolator, SCI Group
and Innovapost for augmenting revenue and efficiencies.
To ensure better relations between the Corporation and its
employees, Canada Post use arbitration and mediation processes effectively to
enhance renewed co-operation and trust between Labour and management and
provide a venue for discussion of creative ideas from employees.
Canada Post appoint a labour representative to the Canada Post
Board and that they meet regularly.
The Minister of Public Services and Procurement establish a tripartite
advisory council composed of the federal government, the various unions
representing Canada Post employees and Canada Post Corporation for the
expansion and implementation of new service offerings at the Corporation. The
council’s goal would be to develop a more proactive, collaborative relationship
between employees and management, anchored by specific governance reforms that
formalize this partnership.
Canada Post develop a defined and rigorous collaborative
process with municipalities, respecting their fundamental jurisdiction over
land use and planning, in order to reach agreements with them, and avoid
litigation, regarding conditions for the installation of equipment as it is
already the case in the telecommunications sector.
The federal government create a formal, transparent and
accountable, consultation process to ensure stakeholder engagement is
significant and undertaken regularly in accordance with the Canadian Postal
Canada Post and the federal government take steps to modernize
Canada Post’s defined benefit pension plan so that it can operate on a
going-concern basis and no longer be subject to solvency funding requirements,
including examining the feasibility of the following options:
- Adopting a shared-risk model between the employer and plan
- Pursuing joint management between the employer and plan members;
- Incorporating the Canada Post defined benefit pension plan into
the Public Service Pension Plan.
Canada Post maintain its focus on excellence in service in its
core competencies in meeting the Canadian Postal Service Charter standards and explore additional venues of revenue within those competencies,
Canada Post continue investing in the growth of its
parcel/e-commerce services, which provide needed infrastructure for Canadian
Canada Post look to other industry leaders that have
successfully adopted innovative service models, to develop a more innovative
growth agenda to expand its services, without marginalizing rural and remote
Canada Post consult with stakeholders on placement and
accessibility of the community mailboxes as well as door-to-door delivery to
meet the needs of seniors and people with disabilities and reduced mobility.
Canada Post communicate options available to seniors and
people with disabilities and reduced mobility.
Canada Post focus on expanding services to the small- and
medium-sized enterprises and provide excellence in service so that businesses
have confidence in Canada Post’s service delivery model.
Canada Post review the impact on efficiency of delivery before
implementing strategies, e.g. local processing versus centralized processing.
Canada Post provide training on different aspects of business
to its employees as the Corporation moves into newer areas.
Canada Post align the interests of employees with those of the
Corporation by including labour representatives at the design stage of any
change management project and not simply at the implementation stage.
Canada Post continue the moratorium on community mailboxes
conversion, and develop a plan to re-instate door-to-door delivery for
communities that were converted after 3 August 2015.
Canada Post consider greening its operation through addition of
recycling containers and garbage containers at community mailboxes.
Canada Post continue to focus on growing its share of the
parcel market through new and innovative services to meet market and customer
Canada Post work with businesses to ensure that it maintains a
level of service commensurate with business and Canadian needs when looking at
frequency of delivery.
Canada Post look at ways to make its processing more
efficient, while maintaining its delivery standards, especially in rural areas,
where depot rationalization may have negatively impacted service standards.
Canada Post be transparent about the service-level impact of
processing plan rationalization on different communities.
Canada Post examine ways to provide more services and meet
service level commitments in all types of communities using its existing retail
Canada Post be permitted to raise postal rates based on the
rate of inflation, while maintaining a single price for lettermail delivery
Canada Post work at being competitive in the parcel delivery
area and utilize its distribution network and last mile delivery services to
its advantage, when working with its competitors, e.g. UPS, FedEx, DHL, etc.
Canada Post work with Global Affairs Canada officials to
- that international postal rates from other countries reflect the
true delivery cost; or
- that Global Affairs Canada compensate Canada Post for the cost of
delivering mail at a lower cost, which is offered to other countries as a form
of development assistance.
Canada Post undertake a demographic analysis to ensure rural
areas are truly protected and reflected in the moratorium on the closure of
rural post offices.
Canada Post examine ways to increase the hours of operations
in rural post offices, and perform more regional sortation of mail and packages
so that rural customers can access their local market easily.
Canada Post develop synergistic partnerships for increasing
revenue at each location and optimize usage of its real estate in areas where
there are multiple post offices.
Canada Post preserve its post offices, along with the
associated moratorium on the closure of rural post offices, even in areas where
there are franchise postal outlets.
Canada Post focus on investing in growth in parcel services, e-commerce
and exploring partnerships to remain competitive, without sacrificing its core
Canada Post focus on its core competencies to help Canada meet
the challenges of the 21st century.
Canada Post explore location-specific opportunities for post
offices to act as community hubs and respond to the local needs of its
Canada Post leverage its reputation and extensive network to
identify customized solutions that its post offices can offer as community
Canada Post explore partnering with government departments and
agencies at all levels, to provide services and enhance the use of post offices
as economic hubs.
Canada Post pilot the community hub model for franchise postal
outlets in a representative sample of urban, suburban, rural and remote rural
post offices, operating on both a corporate and franchised service model, with
a view to increasing profitability.
The federal government examine, with the Minister of
Innovation, Science and Economic Development Canada and the Canadian
Radio-television and Telecommunications Commission, the possible delivery of
broadband Internet and improved cellular service to rural Canada using Canada
Post real estate to house servers and offer retail services to customers.
Canada Post look at new revenue streams from government
customers such as expanding the Nutrition North Program.
Canada Post explore the possibility of partnering with
e-commerce companies to expand the footprint and synergize services that add
value and revenue.