Mr. David Christopherson
Chair, Standing Committee on Public Accounts
House of Commons
to House of Commons Standing Order 109, on behalf of the Government of Canada, I
am pleased to provide the Government’s Response to the recommendations of the Fourth
Report of the House of Commons Standing Committee on Public Accounts concerning Chapter 2, (Access to Online Services) of the Fall 2013 Report of the
Auditor General of Canada.
I appreciate the important work undertaken by you and the Standing
Committee to study the Auditor General’s findings on access to Government of
Canada online services.
As stated in Budgets 2012 and 2013, the
Government of Canada is committed to standardizing, consolidating and
transforming the way it does business in order to improve service delivery and
achieve efficiencies. Initiatives such as the Digital Canada 150 Strategy,
Destination 2020, Open Government, Web Renewal and Red Tape Reduction reinforce
the Government of Canada’s commitment to provide Canadians and businesses with
simpler and quicker access to online information and services that are
user-friendly, accessible, convenient and secure.
With respect to Recommendation 1, the
Government agrees that the Treasury Board of Canada Secretariat and Employment
and Social Development Canada, through Service Canada, will provide the
Committee with a government-wide service strategy by March 2015.
With respect to Recommendation 2, the
Government agrees that Employment and Social Development Canada, Industry
Canada and Veterans Affairs Canada will provide the Committee with an overview
of their integrated strategies and plans for service delivery. These strategies
and plans will be provided to the Committee by the end of the 2015-2016 fiscal
year as they become available.
would like to take this opportunity to thank you and the members of the
Standing Committee again for your work.
Honourable Tony Clement, P.C., M.P.