HRSDC, IC & VAC should each develop
their own integrated strategies and plans for the delivery of services to
Canadians which are cost effective and client focussed.
The Department is currently
developing an integrated strategy and plan
for delivery of services to
business, focusing on the Department and
the portfolio, and which can be expanded to include other federal
organizations with a service-to business focus. In the 2014–15 fiscal year,
this departmental plan will be fully implemented.
Service to Business
Deputy Minister of the Small Business, Tourism and Marketplace Services
Sector (SBTMS) will become the champion for an integrated service delivery
approach in the department.
Canada will have a service to business strategy to improve the service
experience for businesses when dealing with the federal government.
Canada will align the integrated strategy with the Department’s corporate
plan for implementing the strategy will be developed and put in place.
will be the lead with the input of other sectors including: Chief
Information Officer (CIO) Branch; Canadian Intellectual Property Office
(CIPO); Corporate Management Sector (CMS); Spectrum; and, Others
Government departments should develop and
use a standard methodology to identify and report on the costs of their
delivery channels to support decision-making.
The Department agrees that by the 2015–16
fiscal year it will develop a standard methodology that can be used to
identify and report on the costs of its delivery channels to support decision
making, taking into consideration the Treasury Board of Canada Secretariat’s
guidance on costing and sharing best practices.
Reporting on Service Delivery Costs
Industry Canada will provide
guidance to its service delivery business units on how to attribute costs to
their various delivery channels to support decision-making.
Using the guidance provided, Industry Canada business units will begin to attribute
2015-16 costs to delivery channels to enable reporting and analysis.
The Corporate Services Management (CSM)
sector, in consultation with service delivery business units, will develop
and communicate guiding principles.
ADM with service delivery business units (e.g. SBTMS, CIPO) is accountable
for implementation of the guidance provided.